Shipping policy

 

📦 Shipping Policy

Processing Time
Orders are processed within 2–5 business days after purchase. Once processed, you’ll receive a tracking number via email.

Shipping Time
We offer free standard international shipping, which typically takes 7–21 business days, depending on your location. In rare cases, delays may occur due to high demand or customs clearance.

Tracking
Every order includes a tracking number. Please allow a few days for tracking information to update after the order is shipped.

🔁 Return & Exchange Policy

30-Day Return Guarantee
You can return items within 30 days of delivery if they are defective, damaged, or significantly different from what you ordered.

To be eligible:

  • The item must be unused and in original packaging.

  • Proof of purchase is required.

Non-Returnable Items
Due to hygiene reasons, items like earrings or intimate products cannot be returned unless they arrive damaged.

How to Start a Return
Don't hesitate to get in touch with us at [your email] with your order number and a clear photo of the issue. We’ll provide return instructions if your request is approved.

💸 Refund Policy

Full Refunds Are Issued If:

  • You do not receive your order within 45 business days.

  • The product arrives damaged or defective.

  • The item received is significantly different from what was advertised.

Refunds Are Not Issued If:

  • The shipping delay is due to incorrect address or customs clearance.

  • The customer changes their mind after the item has shipped.

Once a return is approved and received, your refund will be processed within 5–10 business days to the original payment method.

📧 Contact Us

If you have any questions or concerns about your order, contact our support team at [your support email]. We're here to help and usually respond within 24–48 hours.

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